Complaints and Information Centre

Complaints and Information Centre (CIC) is an office within the office of the Strategic Operations established as a redress mechanism for handling customers complaints and Access to Information.

Classification of Complaints & Complaints Reporting Channels

Service Complaintsservice requests that have gone beyond stipulated timeline or complaints.Walk in/Face to FaceWalk in to any of awelia offices citywide to lodge a complaint
Legislative ComplaintsComplaints against Tax and acts of parliament.EmailEmail us at
Staff ComplaintsComplaints against awelia staff by awelia stakeholdersTelephone0111222222
WhistleblowingComplaints relating to cases of corruption and other  related malpractices – Media0111232323
OthersComplaints related to General issues e.g. Facilities, Infrastructure procurement etc. Twitter: